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Terms and Conditions
All enquiries, advice, quotations or estimates addressed to, provided by or bookings made and/or all services rendered by or on behalf of Matjaji Tours and Safaris (PTY) Ltd are subject to these terms and conditions (‘the Conditions’).
THE CLIENT AND AUTHORITY
The person making such enquiries, seeking such advice, requesting such quotations or estimates or making such booking or to whom any service is rendered, is deemed to have read had explained, understand and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as ‘the Client’).
THIRD PARTY SERVICE PROVIDERS
The Company provides Clients with travel and/or other services either itself or acting as agents for suppliers engaged in or associated with the travel and tourism industry, such as airlines vehicle rental and excursions(‘collectively referred to as ‘the Principal’). The Company represents the Principals as agents only and accordingly accepts no liability for any loss, damage, illness, harm, injury or death which any Client may suffer as a result of any alteration act or omission on the part of or the failure of the Principals to fulfill their obligations, whether in relation to travel arrangements, accommodation or otherwise unless, in the case of injury or death, it is due to the negligent act or omission of the Company. The contract in use by the Principals (which is often constituted by the ticket issued by the Principal), shall constitute the sole contract between the Principal and the Client and any right of recourse the Client may have, will be solely against such Principal.The Company will provide the identity and terms and conditions of (or access thereto) all the Principals relevant to the service being provided for the Client’s booking. It’s the Client’s responsibility to familiarize itself with such terms and conditions (‘the Principal’s Conditions’).
BOOKING, DEPOSIT & RESERVATION
Once the Client has filled in the travel enquiry form, responded to an advertisement verbally or in writing or via e-mail or the Internet or has, without reference to any of the aforesaid, asked for more details (collectively referred to as ‘the Enquiry’), about a particular destination, trip, tour or mode of travel (collectively referred to as ‘the Proposed Travel Arrangements’) the Company will prepare and provide the Client with an estimate (by hand, telefax or e-mail) (‘the Estimate’). Upon the Client’s written confirmation that the facts and information contained in the Estimate is correct and upon acceptance of these Conditions by the Client initialing or ticking the relevant tick boxes, the Company will prepare a quotation for the Proposed Travel Arrangements (‘the Quotation’). A non-refundable deposit of 45% (‘the Deposit’) of the total estimated value of the Proposed Travel Arrangements (‘the Price’) as specified in the Quotation is required in order to confirm reservations with Principals (‘the Booking’), subject to payment of the balance of the Price in due course as specified herein*. The Company will not confirm any reservation if the deposit and a signed Quotation are not received. The Company reserves the right to cancel any reservation that may have been made if the deposit is not received. Once the Booking has been completed, the Client will be supplied with the document that will contain the final detail of your Booking (‘the Booking Confirmation Form’), which the Client must sign and return to the Company.
All accommodation is subject to availability in the Kruger National Park at the time of receiving your deposit and booking form. Matjaji Tours and Safaris reserves the right to change any accommodation at any time it deems it necessary for any unforeseen circumstances. Clients will be upgraded to other accommodation that would be of a higher standard that that would have been experienced in the Kruger National Park.
PAYMENT AND PAYMENT TERMS
The balance of the Tour Price is due not later than four weeks (30 Days) prior to departure. If the final payment is not received on time, the travel documents can be delayed and may necessitate the use of a courier service, which will be for the Client’s account or the Company may cancel the Booking. The Client undertakes to pay the Company interest at a rate of 5% above the prime rate charged by the Company’s bank on any payment made after the due date. Late payment may also result in cancellation of the reservation by the Principal.
CREDIT CARD PAYMENTS
Credit card payments are subject to due completion of and upon the following terms and conditions Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers together with PayGate Payment Solutions are protected by firewalls and intrusion detection systems. The Merchant does not have access to credit details. Virtual Card Services and PayGate Payment Solutions continually reviews and enhances its security in line with technological changes
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of confirmation document and booking number.
Note that the Company reserves the right to amend the Tour Price if an unreasonable time lapses between the date the Estimate is submitted to the Client and the date it is returned to the Company. Furthermore, prices are quoted at the ruling daily exchange rate. Until the Company has received payment of the Tour Price in full, it reserves the right to charge any fluctuations to the Client’s account and the Client undertakes to pay for any such fluctuation on demand. The onus will be on the Client to check that there have been no changes in the Tour Price prior to making full and final payment.However, once payment of the Tour Price in full is received, the Tour Price is guaranteed (subject to statutory increases such as VAT). Should it be a group booking and the group number deviate from the number required for the Booking, the Company reserves the right to re-cost the Tour Price and raise a surcharge. Should any Client refuse to accept and pay such surcharge, the Company reserves the right to cancel the tour and retain any payment made.Please note that the Tour Price excludes inter alia airport departure tax and any expenses of a personal nature and gratuities.
Matjaji Tours and Safaris (PTY) Ltd is committed to protecting and respecting the privacy of our visitors and clients. We will never sell, trade or otherwise give away any information about our customers, except if required to do so by law.
Personal details and email addresses received through completing our online booking form are filed away securely and only used by Safaris into Africa in the process of arranging tours, making reservations, and communicating directly with our clients.
All credit card and banking transactions are handled with utmost confidentiality using secure methods of communication. Please do not send your credit card details to us by email as email is not secure. All transactions are processed in a secure third party environment. We do not see or keep your credit card details. We actively fight chargebacks and credit card fraud, and will co-operate fully with banks or investigating authorities in the event of suspected fraudulent activity. If you experience any problems while trying to make payment, please do not hesitate to contact us.
All tours are booked and arrangements are made on the express condition that The Company, its directors, members, partners, employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss (financial or otherwise), damage, accident, injury, death, harm, illness, harm, trauma, delay or inconvenience to any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client whether on the tour or journey or not), to or loss of or damage to their luggage, or other property, wherever, whenever and however the same may occurand whether or not arising from any act, omission, default, or negligence on the part of the Company whatsoever, unless such claim is for injury or death and due to a negligent act or omission of Company. Such liability will be subject to a limitation of R10 000, 00 (Ten Thousand Rand) per Client per Booking. The Client indemnifies and holds harmless the Company, its directors, members, partners, its employees and agents accordingly. The Company, its directors, members, partners, its employees and agents shall further more not be liable for any consequential or indirect loss or damages whatsoever, unless section 61 of the CPA applies.
All tours are booked and arrangements are made on the express condition that The Company, its directors, members, partners, employees and agents, shall not It is strongly advised that all Clients take out adequate insurance cover such as cancellation due to illness, accident or injury personal accident and personal liability, loss of or damage to baggage and sports equipment (Note that is not an exhaustive list). The Company will not be responsible or liable if the Client fails to take adequate insurance cover or at all. It shall not be obligatory upon the Company to effect insurance for the Client except upon detailed instructions given in writing and all insurance affected by the Company pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk, and the Company shall not be obliged to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Once the insurance has been confirmed and paid for, the Client will be issued with a policy document of the insurer. It is a complex document, which must be read BEFORE YOU initiate your travel so that you can address any queries you may have to the insurer PRIOR to your departure.
Please note that various credit card companies offer limited levels of travel insurance, which the Company does not consider sufficient cover for international travel. Kindly check with the respective credit card companies in order to obtain the specific details of the cover.
Documents (vouchers, itineraries etc) are only prepared and released on receipt of payment of Tour Price in full. Upon receipt of your travel documents, PLEASE CHECK that ALL the detail therein are correct.
PASSPORTS, VISAS & HEALTH
It is the entirely the Client’s duty to ensure that all passports and visas are current, valid, obtained on time, and will be valid for six months after return to home country and that any vaccinations, inoculations,prophylactic (e.g. for malaria) and the like, where required, have been obtained. Please check the requirements with the Travel Agent before travelling. The Travel Agent will endeavor to assist the Client but such assistance will be at the Travel Agent's discretion and the Client acknowledges that in doing so, the Travel Agent is not assuming any obligation or liability and the Client indemnifies the Travel Agent against any consequences of non-compliance. It is the Client’s duty to familiarize him/herself with the inherent dangers of and mental and/or physical condition required for the Proposed Travel Arrangements. Please note that All visitors to South Africa and all clients who are travelling from RSA to another country are required to have a minimum of three blank pages in their passport excluding the front and back cover to enable the entry visa to be issued – However in each case a further enquiry should be addressed to the consulate or embassy of the relevant countries being visited. If there is insufficient space in the passport entry will be denied and the person is likely to be detained pending return to their country of origin. Please ensure that all passports are renewed. The client must ensure that the details supplied to the Travel Agent mirror those details shown on their passport for international travel and ID documents for local travel. As a guideline, passports should be valid for 6 months after your scheduled return to South Africa.
Please note that a visa does not guarantee entry to any given country at point of entry and boarding of an aircraft may be denied at any point even if you have a valid visa.
ABRIDGED BIRTH CERTIFICATES FOR CHILDREN - PLEASE CONSULT THE DEPARTMENT OF HOME AFFAIRS OR EMBASSY OR CONSULATE IN YOUR COUNTRY ABOUT THE LATEST REQUIREMENTS – BROADLY SPEAKING THE FOLLOWING IS REQUIRED WHEN A MINOR TRAVELS WITH HIS/HER PARENTS/GUARDIAN:
- The minor must have an unabridged birth certificates
- In the case of foreign countries that do not issue unabridged birth certificates, a letter to this effect issued by the competent authority of the foreign country should be produced.
- All documents must be original or copies certified as a true copy of the original by a Commissioner of Oaths or the equivalent commissioning authority should
- Commissioners of Oaths not be a practice in the country concerned.
- All documents not in English should be accompanied by a sworn translation issued by the competent authority in the country concerned.
Non South African passport holders may also be required to have re-entry documentation and it is entirely the client’s duty to ensure that such documentation is in order before departure
MALARIA AND OTHER TROPICAL DISEASES: WARNING
Certain parts covered by your itinerary are areas where there is a high-risk of malaria and other tropical diseases. We strongly recommend that the necessary precautions be taken in this regard and recommend that you check with your medical practitioner before departure or a medical practitioner well versed in tropical diseases immediately upon your arrival in Africa or any other tropical or sub-tropical destination. If you have not done so prior to departure, it is imperative you do so upon your return.
LATE BOOKING & AMENDMENT FEES
A late booking fee of R 300.00** per booking will be charged in respect of bookings received within 4 working days prior to the departure date & for 2 working days or less R400.00** per booking. This charge is levied to cover communication expenses involved. An amendment fee of R 300.00** per booking will be levied for any changes to the confirmed itinerary.
In the event of Client cancelling their reservations (which must be done by confirmed e-mail, letter of telefax), the Company shall have the right to either claim the Deposit or to retain the Deposit and claim damages suffered by the Company. The Company reserves the right to cancel any tour before departure, in which event the entire payment will be refunded to the Client without any further obligation on the part of the Company. The maximum cancellation fee, which may be imposed in the event of a Client cancelling, is as follows (Clients should also refer to the cancellation provisions contained in the Principal’s Conditions or website. No Charge backs will be entertained from any client at any stage of the booking process. Principals may charge cancellation fees over and above those stated below):
Deposit of 45% non-refundable
4 weeks (30 Days) prior to departure 100% of the tour price
You are expected to act within the confines of the law, and take your fellow travelers into consideration. If you behave in such a manner so as to endanger any of our staff, other passengers or cause damage to property, we reserve the right to terminate your safari without further notice or liability. No alcohol will be allowed to be consumed on any of our vehicles, whether being transferred to and from the Kruger National Park or on any of our Open Safari vehicles while in the Kruger National Park.
Expectations – We will discuss your expectations with you in the process of booking and conducting your safari, and will strive to meet as far as is realistically possible, and we make no guarantees with regard to expected weather conditions, game viewing or animal sightings, exact travel times or any unpredictable factors that may affect your expectations or safari experience. We are proud of our excellent reputation and will do our best to offer you the best possible safari experience.